Terms and Conditions

App Subscriber Agreement

Thank you for subscribing and welcome
to your new Tommy's Express Unlimited Club Membership!

Your Tommy's Express Unlimited Club Membership can be used at any Tommy's Express location nationwide and will AUTOMATICALLY RENEW each month on the anniversary date of the initial sign up date

For any Unlimited Club questions, please email us at
washclub@tommys-express.com
or call
(616) 796-0459

You may deactivate your Unlimited Club Membership and stop future automatic monthly renewals using the Tommy's Express App available on Google Play Store and iTunes App Store. To deactivate, simply login to your account and use the following instructions:

Tap the red icon on the top right-hand corner
Tap "My Cars"
Tap "Manage Subscription" on the vehicle you wish to deactivate
Tap "Cancel wash subscription" at the bottom of the screen

Once you have successfully deactivated, please check your email for a confirmation message. You will need to repeat the deactivation process for each vehicle within your account. Once deactivated, you will be able to continue washing for the remainder of your paid wash period expiring prior to your next monthly renewal. You may also contact our Unlimited Club Support Team directly to make changes to your account by emailing washclub@tommys-express.com or calling (616) 796-0459.

Tommy's Express - Online End User License Agreement

Tommy’s Express LLC and the owner of the car wash (the "Operator") from whom you (the "Subscriber") will be purchasing your Tommy’s Express Monthly Unlimited Wash Subscription (the "Subscription"), require that you agree to the following end user license agreement (the "Agreement"):

The Subscription fee will be an automatic and recurring monthly charge to the subscriber's billing card. The Subscription fee will be charged on the date it was purchased or from the anniversary date that a promotional code has been applied. The Subscription will automatically renew and charge each month on the renewal date.
By entering your vehicle information and selecting a wash subscription, you are making a purchase and registering for an automatic and recurring monthly membership. Entering a promotional code will also register you for an automatic and recurring monthly membership.
Subscribers may deactivate the subscription through the Tommy's Express mobile app any time and continue to wash through the subscription end date. To deactivate by email or phone, please contact this Operator. If deactivating by email or phone, please allow a minimum of five business days, prior to the next renewal, to effectively deactivate your subscription. To view all Tommy’s Express locations nationwide, with contact information, please visit: https://tommys-express.com/locations.
To be eligible for a full refund you must contact your nearest location within 45 days of your monthly subscription charge. There are no refunds for lack of use during the subscription term or for partial months.
Subscribers may change their contact and billing information through the Tommy's Express mobile app at any time. It is the Subscriber's responsibility to provide and maintain a valid email address and phone number on file in their Tommy's Express mobile app to receive any changes or updates to the Subscription or this agreement.
If you need to change your license plate information, please contact the Operator or email washclub@tommys-express.com.
In the event Tommy's Express is unable to receive payment from a Subscriber for reasons such as card expiration, non-sufficient funds, or change in information, the Subscriber's Subscription will be halted immediately, and the Subscriber will not be able to wash their vehicle. If Tommy's Express is able to collect payment for your subscription within 20 days after being halted, your subscription will continue with your current subscription period. If Tommy's Express is not able to collect payment for your subscription after 20 days from the halted date, your account will be automatically deactivated. If your account deactivates, it must be reactivated at our current retail pricing.
The Operator reserves the right to close any location due to inclement weather, major holidays, or equipment failure.
Tommy's Express may increase monthly rates with notice posted by the Operator or Tommy’s Express at least 30 days in advance.
Tommy's Express LLC reserves the right to change the payment amount to include tax at any time, or to reflect Tax law changes in your home Subscription location.
Each Subscription is intended for a single vehicle only. Fraudulent use of a Subscription will result in immediate termination of the Subscription plan. Multiple Subscriptions may be included in the same Account.
This Agreement is subject to change without notice.
Prices and participation may vary. Subscriptions are redeemable at select locations.
Promotional Subscriptions must be deactivated prior to the monthly renewal in order to prevent an automatic renewal and avoid a charge.
The Subscription cannot be combined with any other programs or discounts, including but not limited to, pre-paid washes, vouchers, house accounts or coupons. It also does not apply to special event pricing.
Promotional Subscriptions may be limited to single Tommy's Express locations. Pricing and participation may vary.

There will be a recurring monthly charge on your billing card for your Subscription. By clicking "Purchase" during the finalization process of the Subscription registration, you represent to the Operator and Tommy's Express LLC that you understand and agree to this Agreement.

Please note the following instructions which detail the steps necessary to make changes to your account using the Tommy's Express app:

Reactivate: Pull up your app: 1) Tap the red icon on the right-hand corner. 2) Tap "My Cars" 3) Tap "Manage Subscription" on the vehicle you wish to reactivate. 4) Tap "Wash Plan" 5) Select the wash package you would like and tap "OK"

Add New Card: Pull up your app: 1) Tap the red icon on the right-hand corner 2) Tap "Billing" 3) Tap "Add credit card" 4) Enter your billing information and tap "Save card"

Edit Card: Pull up your app: 1) Tap the red icon on the right-hand corner 2) Tap "Billing" 3) Tap "Edit" 4) Enter your billing information and tap "Save card"

Add a Car: Pull up your app: 1) Tap the red icon on the top right-hand corner. 2) Tap "My Cars" 3) Tap "+ Add a vehicle" at the bottom of the screen 4) Enter your vehicle information and tap "Next" 5) Tap "Wash Plan" and select the plan you prefer followed by "OK" 6) Review your selection and if all looks correct, tap "Done"

Upgrade or Downgrade: Pull up your app: 1) Tap the red icon on the top right-hand corner 2) Tap "My Cars" 3) Tap "Manage Subscription" 4) Tap "Wash Plan" 5) Tap on the new wash plan you would like to have and tap "Confirm"

Keep in mind, changing your plan takes effect immediately. If you are downgrading, we recommend you do not make the change until the day before your renewal, so that you may take advantage of the full month you have paid for. If you are upgrading, you will immediately receive a prorated charge.

Gift Card Terms and Conditions

Description of Services

Tommy’s Express, LLC, (Tommy’s Express) a limited liability company organized under the laws of the State of Michigan, partners with their Franchisees (“Franchisees”) to offer consumers the opportunity to purchase Tommy’s Express-branded gift cards through Tommy’s Express Franchisee locations and online. After purchase, Franchisees physically give the Gift Card to the designated recipient (if the Gift Card is a physical card) or via email if the Gift Card is electronic (“E-Gift Cards”), all as designated by the consumer in the order. Your use or purchase of a Physical Card or an E-Gift Card (collectively, the “Gift Cards”) indicates your acceptance of these terms and conditions applicable to all Gift Cards. Tommy’s Express may, from time to time, change these Terms and Conditions and you agree that any such changes or modifications shall apply to you and to any Gift Cards you purchase.

In purchasing a gift card, consumers have the opportunity to select from a variety of Tommy's Express-branded gift card styles. Physical Cards are presented to designated recipients at the time of purchase.

Your participation in the Tommy’s Express branded Gift Card program, Gift Certificate, or other store value product (collectively, "Gift Cards") indicates your acceptance of these Terms and Conditions. Except as otherwise provided by law, these Terms and Conditions apply to all Gift Cards, whether purchased at store locations, online, or received from third parties.

Except as otherwise stated below, gift cards can be used at any Tommy's Express location nationwide and online.
Prices are subject to taxes where state taxes apply.
Maintenance, dormancy, or service fees do not apply to balances on gift cards.
Subject to applicable law, your gift card will no longer work when the remaining value is equal to $0 or if it has not been used five years after the date of purchase. If funds still remain on the gift card after the valid thru date, please refer back to the original location the gift card was purchased from.
Hold your gift cards securely and write down your gift card number in a safe place. Gift cards that are lost or stolen will ONLY be replaced, up to the value remaining, with satisfactory proof of purchase AND the Gift Card number. Email washclub@tommys-express.com in order to have a lost or stolen gift card replaced.
Gift Cards are not redeemable for cash, except to the extent required by law.
We reserve the right to prohibit the purchase of Gift Cards with other Gift Cards.
From time to time, you may be awarded with or receive "rewards," "promotional gift cards", "credits", "vouchers", "Groupons" or similar physical or electronic gift cards (collectively, "Promotional Cards"). As a general matter, these Promotional Cards shall have the same terms and conditions as the Gift Cards described here, however, they may have expiration dates, delayed activation dates or may be subject to additional restrictions or exemptions as provided on the Promotional Cards themselves or any packaging or other written materials that accompany such Promotional Cards or any applicable law.
Purchase amounts that exceed the value of the tendered Gift Card will require an additional payment for the balance due.
Gift Cards purchased online are delivered separately from other purchases.
Gift cards will not be redeemed if the card number is invalid or cannot be identified within Tommy's Express systems.
Tommy’s Express LLC is the issuer of all gift cards. Tommy's Express LLC is organized and domiciled in Michigan, and the purchase and sale of gift cards issued by Tommy's Express LLC shall be deemed to be in Michigan and shall be subject to the laws and regulations of Michigan.
Tommy's Express LLC reserves the right to change the terms of the Tommy’s Express Gift Card program at any time or to contract with another party to administer this program.
In the event that the gift card system may become temporarily inoperative, you may be unable to obtain information about the balance on your gift card and gift card transactions or use your gift card to pay for purchases. Please notify us if you have any problems using your gift card. You agree that none of Tommy’s Express, Tommy's Express LLC and any of their affiliates is responsible for any interruption of service or the quality, safety, legality, or any other aspect of any goods or services purchased by you with your gift card.
Tommy's Express LLC may amend or assign this agreement at any time without notice.

Refund Policy

Requests for refunds must be initiated within 30 days from the date on which the order for the related Gift Card was placed. Any refund request following the 30-day refund period will be denied by Tommy’s Express LLC and by the Franchisee.
Refunds may only be requested prior to the use of the Gift Card, in whole or in part. Once a Gift Card is used to make a purchase, any refund request will be denied, even if there is still a balance on the Gift Card.
Refunds may be requested by the Gift Card purchaser or recipient by sending an email request to: washclub@tommys-express.com. Each refund request (each, a “Refund Request”) must include the following information:
1. The receipt of purchase;
2. The name of the Gift Card purchaser;
3. The date of purchase;
4. The name of the Franchise location the gift card was purchased from;
5. The order number
6. The name and address (which may be an email address) of the recipient; and
7. Contact information for the purchaser, including email address and contact phone number.
Upon receipt of a Refund Request, Tommy’s Express LLC will promptly verify that the Gift Card has not been used. Gift Cards that have been used in whole or in part are not eligible for a full or partial refund.
Upon receipt of a Gift Card Refund Request, and verification that the Gift Card to which the Refund Request relates is eligible for a refund, Tommy’s Express will make a determination regarding the Gift Card and will take one of the following actions:
1. Deny a Refund Request and send the consumer an email that details why the refund request is denied; or
2. Approve a refund and send the consumer an email that details the amount of the refund.
Any refund amount that is approved will be credited to the original credit card used to purchase the Gift Card. If purchase was made in cash, you must refer back to the original location that you purchased your gift card in order to receive your cash refund. All refunds will be made within 60 days of the date on which the Refund Request was received.
If for any reason a refund cannot be credited to the original credit card, Tommy’s Express will issue to the purchaser a check for the amount of the refund approved, less a $10 check writing and processing fee. The check will be processed and mailed to the consumer within 90 days of the Refund Request at the address specified by the consumer in its Refund Request.

Warranties Disclaimed by Tommy's Express LLC

Tommy's Express LLC takes no responsibility for any claims or warranties that any Franchisee may make to consumers regarding its participation in the Gift Card Program or with respect to any Gift Cards. Franchisees are solely responsible for any claims and warranties that the Franchisee may make to the consumers. Tommy's Express LLC expressly disclaims any warranties or responsibility for any claims relative to the Gift Card Program, except to the extent made in writing by an authorized Tommy's Express LLC representative in a binding agreement with the Franchisee. Tommy's Express LLC expressly disclaims any warranties to or any responsibility for claims made by any consumer purchasing or seeking to purchase Gift Cards from a Franchisee through the Gift Card Program. In furtherance and not in limitation of the foregoing, Tommy's Express LLC is not responsible for the specific content of any Gift Cards, for any photographs, images, marks or logos included in any Gift Card design by the consumer or by the Franchisee. Consumers utilizing the Tommy's Express website to purchase Gift Cards expressly agree to comply with all applicable laws and regulations including without limitation, Federal, State and local laws and regulations governing intellectual property, commerce and postal regulations. Tommy's Express LLC expressly reserves the right to cancel or modify any Gift Card order that is not fully in compliance with these Terms and Conditions, and Merchant acknowledges and agrees that Tommy's Express LLC shall have no liability for or relating to any such cancelled or modified Gift Card order.

TOMMY’S EXPRESS LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, THE SOLE REMEDY, AND TOMMY’S EXPRESS LLC’S SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH THE CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.