Car WashHow do I cancel my TommyClub membership?
We’re sad to see you go, but we get it. Seasons change, and with it, so does your budget. Before you decide to cancel your TommyClub membership, consider switching to PayPerWash.
It’s our pay-as-you-go program with no monthly fees and still allows you to use the convenient TommyClub app lanes for fast, contactless payment.
PayPerWash bills your saved credit card only when you wash and provides you with the preselected wash package you choose without waiting in the cashier lane.
If you decide to cancel, no hard feelings. You’re always welcome back at Tommy’s Express whenever you’re ready to wash with us again.
No cancellation fees
Since your TommyClub membership is month-to-month, there are no cancelation fees. This means you can adjust your account at any time. One important thing to note: you must cancel your membership before your renewal date to ensure a stop on your automatic payment date.
To confirm you have successfully deactivated, please check the email associated with your membership for a confirmation message. Each wash subscription must be individually canceled on all vehicles listed in your account.
Pro tip: If you are in the middle of a wash period, you will still be able to continue washing for the remainder of your billing period.
How to cancel my TommyClub membership
Here are the steps to successfully cancel your TommyClub membership:
- Download the app and install it on your device.
- Open the app and tap the navigation lines in the top left-hand corner.
- Tap My Garage.
- Tap the vehicle you’d like to cancel, then tap Manage Subscription.
- Select Cancel Subscription.
- Follow the instructions in the dialogue (cancel, switch to PayPerWash).
- Tap Continue to cancel.
- You should receive an email letting you know your subscription has been canceled.
You can also watch this brief tutorial on how to cancel your subscription.
Whenever you’re missing your Tommy’s Express membership, feel free to reactivate it later or switch to PayPerWash for that same TommyClub experience, minus the monthly membership fee.