Car WashHow does a TommyClub membership work through the app?
In an era of near-constant technology updates, it’s hard to keep track of all the device, software, and app features. Sometimes it feels like a guessing game of “What does this button do?”
That’s why we’ve designed the Tommy’s Express mobile app to be simple and straightforward for anyone to use.
After you download the app or create an account online, you can explore our wash plan options and choose the package that fits your needs. Once you sign up, you’re officially enrolled in TommyClub and ready to start washing.
What you get with a TommyClub car wash membership
Once you have an active membership, you unlock access to the dedicated app lanes at every Tommy’s Express location. No waiting in line. No stopping at the window. Just pull in and go.
You won’t need to pull out your phone at the gate either. During sign-up, we collect your vehicle’s license plate number, make, and model. Our systems use that information to automatically scan and recognize your vehicle as you approach.
When your plate is detected, the system links it to your wash package and opens the gate, all without you lifting a finger. From there, pull slowly into the tunnel and let us take it from there.
To load onto our conveyor belt, simply drive your front tires onto the belt and shift into neutral. The system moves your vehicle through. Once your tires clear the belt at the exit end, shift back into drive.
Get the full TommyClub membership experience
Your TommyClub membership doesn’t end at the tunnel exit.
Pull around the corner after your wash and you’ll have full access to our free vacuum and mat washing stations*. Clean the inside of your car, shake out your floor mats, and toss out any trash, all at no extra charge.
Tommy’s Express is known for washing vehicles in three minutes or less. Our license plate recognition technology and dedicated app lanes are a big part of how we keep things moving that quickly.
Join TommyClub today and start washing at your nearest Tommy’s Express Car Wash location.
*At participating locations only.
Frequently asked questions
Q: How do I sign up for TommyClub?
A: Download the Tommy’s Express app or create an account online, choose a wash plan, and enter your vehicle details (license plate, make, and model) during sign-up. You’ll be enrolled in TommyClub and ready to wash right away.
Q: Do I need to show my phone at the gate?
A: No. Our system automatically scans your license plate as you approach the app lane. As long as your vehicle is registered to your account, the gate arm will open without you needing to do anything.
Q: Can I use my TommyClub membership at any Tommy’s Express location?
A: Yes, your membership works at all Tommy’s Express locations that have app lanes.
Q: What if I have multiple vehicles?
A: You can add multiple vehicles to your account through the app, so each one is recognized at the gate.
Q: Can I manage my membership through the app?
A: Yes. You can view your plan, update your vehicle info, and manage your account details directly in the Tommy’s Express app.