Tommys Express Car WashCar Wash
  • TommyClub®
  • Locations
  • Services
  • Gift Cards
  • Fleets
  • Careers
  • Giving Back
  • Contact
  • Franchise

Blog Home

Erasing car wash phobia one guest at a time

September 14, 2022 Tommy's Express Car Wash Benefits

In our line of work, we hear that some drivers avoid visiting us because of a fear of car washes, often triggered by claustrophobia (a fear of confined or small spaces). Surprisingly, about 12.5% of the population has claustrophobia. 

Why are people scared of car washes? 

Car washes of the past can be triggering. They are from a different era, with old methods. 

Line your tire up just right. Drive into a dark, dingy, black hole of a building. Cement cinderblock design. Low ceilings. No windows. A chain-and-roller system that locks your wheel into the track.  

Being stuck inside the wash, with loud noises and a dark environment, is not ideal. Especially if you deal with claustrophobia. 

And car washes weren’t initially designed for customers to enjoy going through them. They were often a side function of auto body shops, made convenient for owners. 

That was the challenge the team at Tommy’s Express wanted to tackle when they designed a totally different car wash – one that focused more on the guest experience. 

Handling car wash phobia 

Tommy’s Express buildings are intentionally designed to be bright, open, and friendly. 

The design includes end-to-end windows, an acrylic roof, an exceptionally wide and open car wash bay, a dual belt conveyor, and extra-wide car wash arches.  

Our windows and roof flood the building with natural light.  

Because of all the light, guests feel like they have more space, reducing that claustrophobic feeling. The smoother dual belt ride eliminates the constant ‘bumping’ from the old-style rail system, so no one feels like their vehicle is locked in place. 

We encourage all guests to ask for help at any time.  

If you have claustrophobia or anxiety around car washes, please ask at the window for assistance, and a team member will gladly work with you.

car wash claustrophobia, car wash fear, Why Wash Your Car

Continue Reading

How do I apply my Tommy’s Express promo code?Previous post
I added a second vehicle with a promotion and got charged. Why?Next post

Recent Posts

  • The top 3 frequently asked questions about Tommy’s Express
  • 6 pro tips for DIY car detailing
  • Celebrate National Cleaning Week with a clean car
  • The Tommy’s Express franchise opportunity explained
  • Is it better to wash at home or at a car wash?

Categories

  • Adding Value
  • Car Wash Benefits
  • Company Culture
  • Enriching Lives
  • Grand Openings
  • Green
  • Groundbreakings
  • Local Partnerships
  • News
  • Serving Communities
  • Tommy's Team
  • TommyClub
  • Water Mission
Tommys Express Car Wash

A Visionquest Company

download on the app storeget it on Google Play
  • At the Wash
    • Locations
    • Services
    • Gift Cards
  • TommyClub
    • About
    • PayPerWash
    • Fleets
    • Download
  • About Us
    • Blog
    • Careers
    • Giving Back
    • Contact
  • Franchise
    • Getting Started
    • Why Tommy’s
    • Real Estate

© Tommy's Express 2023. All rights reserved. Privacy Policy. Terms and Conditions.

Manage your privacy
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
Manage options
{title} {title} {title}